Returns and Exchanges FAQ

Can I return or exchange an Apple product? ➕
✅ Yes, you can return Apple products within 14 days of purchase, as long as they are unused, unopened, and in their original sealed packaging.
What if I opened or activated my Apple device? ➕
❌ Opened, used, or activated devices cannot be returned or exchanged unless a verified manufacturing defect is confirmed by our team.
What about accessories and lifestyle items? ➕
– Third-party accessories & lifestyle items can only be returned if defective.
– No returns for change of mind, preference, or compatibility.
How do I request a return or exchange? ➕
1. Contact us within 14 days of purchase:
📧 info@saluteiworld.com
📞 +254 798 192 924
💬 Our official social media pages

2. Our team will guide you on the next steps.
3. Approved items must be returned within 3 business days.
Do you give refunds? ➕
– We do not issue cash refunds.
– Eligible returns will be exchanged for the same model (if available) or another product of equal or higher value.
– If exchange is not possible, a store credit voucher may be issued.
What items are non-returnable? ➕
❌ Opened, used, or activated Apple products (unless defective).
❌ Products damaged by mishandling, liquid, or unauthorized repair.
❌ Personalized/engraved items, software, gift cards, or digital items.
❌ Items without proof of purchase or original packaging.
What happens after the 14-day period? ➕
After 14 days, Apple products are covered under Apple’s Limited Warranty. We’ll assist with repairs or replacements through authorized Apple service channels.

Return and Exchange Policy

Salute iWorld Return & Exchange Policy

As an Authorized Apple Reseller in Kenya, Salute iWorld guarantees that all our products are 100% genuine, brand-new, and covered by Apple’s Limited Warranty. To maintain product integrity, our return and exchange policy is outlined below.

Eligibility for Returns & Exchanges

  • Apple Products (iPhone, iPad, Mac, Apple Watch, AirPods, Accessories)
    • You may return or exchange within 14 calendar days of purchase.
    • Products must be unused, unopened, and in their original sealed packaging.
    • Opened, activated, or used devices cannot be returned unless a verified defect is confirmed.
  • Other Products (Third-Party Accessories & Lifestyle Items)
    • Returns accepted only for verified manufacturing faults.
    • No returns for change of mind, preference, or compatibility.

Timeframe

  • Requests must be submitted within 14 days of purchase.
  • Approved returns must be delivered back within 3 business days.
  • Requests after this period will not be accepted.

Requirements for Processing Returns

  • Original receipt or proof of purchase required.
  • Item must include all original packaging, seals, accessories, manuals, and documentation.
  • Our technical team will inspect and approve before processing.

Refunds & Exchanges

  • No cash refunds issued.
  • Eligible returns may be exchanged for the same model (if available) or another product of equal/higher value (customer pays difference).
  • If exchange is not possible, a store credit voucher may be issued.

Non-Returnable Items

  • Opened, used, or activated Apple products (unless defective).
  • Items damaged by mishandling, liquid, or unauthorized repair.
  • Personalized or engraved items.
  • Software, gift cards, or digital items.
  • Items without receipt or original packaging.

Warranty Support

All Apple products purchased from Salute iWorld include Apple’s Limited Warranty. After the 14-day period, hardware or software issues are handled under warranty via authorized Apple service channels. Salute iWorld will assist in arranging repairs or replacements.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us:

📧 info@saluteiworld.com
📞 +254 798 192 924
💬 Via our official social media pages